POSITION TITLE: BUSINESS ANALYST / SALESFORCE.COM ADMINISTRATOR

JOB DESCRIPTION:
Full-time. Applicants must be local to the Triangle or willing to relocate.

Wired Triangle seeks a business analyst / senior Salesforce.com administrator with 2+ years experience using and configuring SFDC.
You will be joining a small and growing team in a market that is experiencing strong growth. In joining a small organization, you will have the opportunity to, and will be expected to participate in many different roles.

Key responsibilities will include:

• Performing configuration components of client implementation or application development projects, working along side developers.
• Basic training for new users or advanced training in specific feature areas (workflow, territory management, customizable forecasting, etc.).
• Holding the primary role in client "Quick Start" implementations, which entails basic business process review, design of SFDC implementation, configuration of a new org, and training/roll-out to the organization.
• Developing training materials, knowledge base content, etc.
• Performing outsourced administration tasks and technical support for our customers.
• Some travel may be required.

KEYWORDS:
salesforce.com, CRM, business analyst, business process review, BPR, administrator

REQUIREMENTS:
Technical requirements: strong Salesforce.com administration skills and deep knowledge of the platform capabilities, strong Excel skills including experience with data migration.

Technical plusses: knowledge of various AppExchange applications (email marketing, form merge, etc.), creating screencast videos / demos, graphic design skills.

Experience requirements: strong customer-facing interface capability, experience collecting and defining business requirements for application and process development, experience training groups on technical subjects.

Experience plusses: phone/email technical support, residential real estate.

Other requirements: You must:

• be consistently responsive
• have ability to track multiple tasks across multiple projects, under tight deadlines
• have strong organizational and time-management skills
• have demonstrated attention to detail
• submit your favorite website(s), blogs, or feeds, with reasons, along with your resume
• present possible solutions whenever you report problems
• be creative and find innovative solutions to problems
• anticipate future troubles and act to minimize their impact.
• Love (mostly) and tolerate (sometimes) the fast-paced and sometimes chaotic environment of a startup that allows huge contribution & self-determination.

COMPENSATION:
Depends on experience and qualifications.

CONTACT PERSON:
Send resume and application requirements (above) to:
jobs -AT- wiredtriangle.com